pion138 Platform Privacy Notice
This page describes what we collect when you use pion138 and how we keep that data protected. We at pion138 process personal information during account registration, identity verification, deposits, withdrawals, and gameplay. We collect your name, date of birth, national ID number, email, phone, and postal address to comply with anti-money-laundering regulations and to verify your identity. Payment data is handled by our partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — each under their own privacy framework.
We are transparent about how we use your data. We do not sell your information to third parties for marketing. We retain data for a minimum of five years to support audit and compliance requirements. We encrypt sensitive information and segregate user funds from operational revenue. This privacy notice outlines your rights, our commitments, and how to contact us with questions.
Our service is available only where local law permits. Users are responsible for confirming compliance with their jurisdiction before accessing pion138.
What Data We Collect on pion138
When you create an account at pion138, we collect the following information: full name, date of birth, national ID number (KTP, passport, or driver's license), email address, phone number, and postal address. We request this information to verify your identity and to comply with anti-money-laundering (KYC/AML) regulations. We also request an image of your ID document and may ask for a selfie to confirm you are the account holder.
We collect transaction data during deposits and withdrawals. This includes payment method, amount, timestamp, and transaction reference ID. We track login history (device type, IP address, browser) and activity logs (game type, wager amount, outcome, timestamp) to prevent fraud and support dispute resolution. We may collect information about your location (city-level, not precise GPS) to verify compliance with service availability in your jurisdiction.
Payment data and third-party processors
We at pion138 do not directly process payments. Instead, we route your transaction through our payment partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. Each partner collects and retains payment credentials (bank account numbers, e-wallet account details) according to their own privacy policies. We store transaction reference IDs and settlement confirmation codes but do not retain full payment credentials on our servers. Payment partners are responsible for protecting your payment data; we recommend reviewing their individual privacy policies for details.
During withdrawal requests, we ask for your destination payment method. This tells us where to send your funds. We do not retain full banking details; instead, we store a reference to your account (e.g., "mobile banking account ending in 5678") to prevent processing errors. Once a withdrawal completes, we retain the transaction record but delete or anonymise the detailed payment information after a set retention period.
Cookies and tracking on pion138
We at pion138 use cookies to improve your experience. Session cookies maintain your login state so you do not need to re-authenticate during a single session. Preference cookies remember your settings (language, timezone, layout preferences). Analytics cookies track which pages you visit and how long you spend on them; this helps us understand which features are popular and where users encounter difficulties. Cookies do not identify you by name; instead, they use anonymous identifiers.
We may place tracking pixels (tiny invisible images) on our pages to measure page views and user flows. These pixels do not collect personal information; they simply count visits. You can disable cookies in your browser settings, but this may limit functionality on pion138 (e.g., you may be required to log in more frequently).
How We Use Your Data at pion138
We use your personal data for the following purposes: account verification (confirming you are the account holder), payment processing (deposits and withdrawals), regulatory compliance (anti-money-laundering checks), fraud prevention, dispute resolution, and customer support. We do not use your data for marketing without your consent, and we do not sell your information to third parties.
During the holiday seasons — Idul Fitri, Idul Adha, Imlek — we may send in-app notifications about platform status or payment delays. These are transactional messages, not marketing. You can opt out of promotional emails in your account settings, but you cannot opt out of transactional messages (e.g., payment confirmations, account alerts).
At pion138, we process your data only for operational and compliance purposes — never to target you with unsolicited marketing or to build profiles for sale.
Data retention at pion138
We at pion138 retain your personal data for a minimum of five years after account closure. This retention supports financial audit, fraud investigation, regulatory reporting, and dispute resolution. After five years, we anonymise or delete personal information unless applicable law requires longer retention. Transaction records (deposits, withdrawals, wagers) are retained for five years minimum; game logs and video recordings are retained for a minimum of one year to support dispute settlement.
Your Rights Under Our Privacy Policy
You have the right to access your personal data. You can request a copy of the information we hold by contacting our support team via email or in-app messaging. We typically respond within ten business days. You also have the right to request correction of inaccurate data — if your phone number or address changes, update your account immediately, or contact support to request a correction.
You have the right to request deletion of your personal data, subject to regulatory retention requirements. We cannot delete data that is required for audit, compliance, or dispute resolution; however, we can anonymise it. You also have the right to data portability — we can provide your account history and transaction records in a structured format upon request.
- Right to access: Request a copy of your personal data at any time.
- Right to correction: Update inaccurate or incomplete information in your account.
- Right to deletion: Request deletion of your data, subject to legal retention requirements.
- Right to portability: Receive your data in a structured format for transfer to another service.
- Right to restrict processing: Ask us to limit how we use your data during a dispute investigation.
Data Security and International Transfers
We at pion138 encrypt sensitive data (passwords, payment references, ID numbers) using industry-standard encryption protocols. Our servers are hosted in secure data centers with physical access controls, redundant backups, and intrusion detection systems. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.
Our servers may be located outside your jurisdiction. By using pion138, you consent to the transfer of your data to locations outside your home country. We apply the same data-protection standards globally, regardless of server location. If you are uncomfortable with international data transfers, do not use pion138 or contact our support team to discuss alternatives.
Breach notification
If we discover that your personal data has been compromised or accessed without authorization, we will notify you via email and in-app notification within a reasonable time. We will describe the nature of the breach, the data involved, the steps we are taking to remediate it, and your options for protecting yourself. We comply with applicable data-breach notification laws in supported jurisdictions.
Third-Party Links and External Services
Our pion138 platform may contain links to external websites (e.g., sports league websites, payment-partner sites). We are not responsible for the privacy practices of external sites. When you click a link and leave pion138, you are subject to that site's privacy policy, not ours. We recommend reviewing privacy policies of third-party sites before sharing your information.
Contact Us About Privacy
If you have questions about our privacy practices or wish to exercise your rights, contact us via email or live chat through your pion138 account. Our support team responds within 5–10 business days. For formal data-subject access requests or legal inquiries, contact our compliance team via the channels listed in our legal notice section. We respond to formal requests within ten business days or as required by applicable law.
This privacy notice is effective as of the date posted. We may update this notice from time to time to reflect changes in our practices or applicable law. Material changes are announced in-app and via email. Your continued use of pion138 after changes are posted constitutes acceptance of the updated privacy notice. We maintain a change log in our help section for transparency.
Our Specific Privacy Commitments
We at pion138 make the following specific commitments regarding your data:
- No third-party marketing: We do not sell or share your personal data with external marketing firms, advertisers, or data brokers.
- No cross-platform profiling: We do not combine your pion138 data with data from other gaming platforms or external sources to build detailed profiles.
- Transparent retention: We retain data only for stated compliance and operational purposes, and we delete or anonymise it after the retention period.
- Encrypted storage: All sensitive data is encrypted using industry-standard protocols.
- Limited access: Only authorized staff members can access personal data, and access is logged and monitored.
- Regular audits: We conduct annual security audits and privacy assessments to ensure compliance.
Jurisdiction-restricted data handling
We at pion138 operate only in jurisdictions where online gaming is lawful. Our data handling practices comply with the regulations of supported regions. We do not name specific jurisdictions as legal or illegal; users are responsible for confirming their own compliance. If your jurisdiction prohibits our services or changes its laws, we will facilitate data deletion or transfer to you upon request, subject to legal retention requirements.
Your responsibility at pion138
You are responsible for keeping your account password secure and for not sharing your login credentials with others. You are also responsible for notifying us immediately if you suspect unauthorized access to your account. We recommend using a strong, unique password and enabling any additional security features we offer. You are responsible for reviewing transaction history and reporting any unauthorized transactions within a reasonable timeframe.
Final Privacy Notice
This privacy notice explains how we at pion138 collect, use, and protect your personal data. By using our platform, you consent to the data practices described here. Our commitment is to handle your information responsibly, transparently, and in compliance with applicable law. If you have concerns about how we handle your data or if you believe we have violated your privacy rights, contact our compliance team via email listed in the FAQ section. We take privacy seriously and will investigate all concerns promptly.
Service Terms & Jurisdiction Information
We at pion138 operate our platform only in jurisdictions where online gaming and sportsbook wagering are permitted by applicable local law. We do not offer our services in jurisdictions where online gambling is prohibited or where our operational model is not recognized or licensed. Users are responsible for confirming that their jurisdiction permits access to pion138 before account registration or any financial transaction. Our service offerings include sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, and esports), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot entertainment, and customer support — all available only where lawful.
We maintain partnerships with payment providers (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) to facilitate deposits and withdrawals. Each payment provider operates under its own regulatory framework and may restrict service in certain regions independently of pion138. If a payment method becomes unavailable in your region, we notify users and provide alternative withdrawal options. We maintain multiple payment channels to ensure users can access funds under changing regulatory conditions. If your jurisdiction prohibits our services, we reserve the right to suspend access and facilitate fund withdrawal to a designated method within our standard processing timelines, subject to payment-partner processing speed and regulatory approval.
Access to pion138 is conditional on compliance with our terms and applicable local law. We maintain comprehensive monitoring of regulatory changes and update our service availability accordingly. We do not hold user funds indefinitely; even if access is restricted, we will process withdrawals to a verified destination within standard timelines. Users who access pion138 from jurisdictions where our service is prohibited do so at their own legal risk and accept that we may not be able to assist them if disputes arise.
At pion138, account eligibility is determined by your jurisdiction's laws. In most jurisdictions, users must be of legal age to enter into binding contracts and must possess legal capacity to engage in online transactions and gaming activity. We do not impose a universal age threshold; instead, we defer to the applicable age of majority and gaming-age rules in your jurisdiction. During account registration, you confirm your date of birth and affirm that you meet your jurisdiction's eligibility requirements. We verify this information during account verification to ensure accuracy and compliance.
Our account verification process at pion138 collects personal data (name, ID number, email, phone, postal address) and requests identity documentation to confirm that you are the account holder and that your account is not linked to sanctions lists, fraud patterns, or persons prohibited from gaming activity by law. Verification typically completes within one to two business hours. If documents appear unclear or information does not match public records, we request re-submission. Rejected applications are final; we do not disclose specific rejection reasons to protect security and prevent circumvention attempts.
You are responsible for maintaining accurate and current information on your pion138 account. If personal details change (name, address, phone), you must update your account within seven days. Failure to maintain current information may result in account suspension pending re-verification. We do not allow account transfers or delegation to third parties; each account is non-transferable and personal. Multiple accounts per individual are strictly prohibited and may result in permanent account closure and forfeiture of funds.
Users are solely responsible for understanding and complying with the gaming laws and regulations of their own jurisdiction. We at pion138 do not provide legal advice, and we make no representations regarding whether our services are lawful in any specific location. Before accessing pion138 or placing bets on sportsbook markets or playing live-dealer games, you must independently verify that online gaming is permitted where you are located. If you are uncertain about local regulations, we recommend consulting a qualified local attorney licensed to practice in your jurisdiction.
We do not target any specific jurisdiction as a primary market, nor do we actively encourage use in restricted regions. However, we acknowledge that users may access our platform from different locations at different times. If you travel to or relocate in a jurisdiction where our services are prohibited by law, you are responsible for ceasing use immediately and requesting fund withdrawal. We will process withdrawals to a designated method within our standard timelines; however, we cannot guarantee processing speed if local law has changed or if payment providers have restricted access to your region.
Your continued use of pion138 constitutes your acknowledgment that you have confirmed the legality of online gaming in your jurisdiction and that you accept all legal consequences of your access and participation. We are not liable for any legal action, penalty, sanction, tax obligation, or fine arising from your violation of local law or your use of our platform. We reserve the right to close your account if we become aware that you are accessing from a restricted jurisdiction or if local law prohibits our service in your region.
We at pion138 collect personal data during account registration, identity verification, and withdrawal requests. Data includes full name, date of birth, national ID number (KTP, passport, or driver's license), email address, phone number, and postal address. We use this information to verify your identity, comply with anti-money-laundering (KYC/AML) regulations, prevent fraud and money laundering, and facilitate deposits and withdrawals. We do not sell user data to third parties for marketing purposes, and we do not share personal information with external marketing firms or data brokers. All data handling complies with applicable data-protection laws in supported jurisdictions.
Payment data — deposit and withdrawal transaction details — is processed by our payment partners according to their privacy policies and compliance frameworks. We store transaction reference IDs and settlement confirmation codes but do not retain full payment credentials (bank account numbers, credit card details, PIN codes, e-wallet passwords) on our servers beyond what is necessary for transaction reconciliation. Payment providers (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) retain payment data under their own data-protection frameworks. For details on how each provider handles your information, consult their individual privacy policies.
We retain user personal data for a minimum of five years to comply with financial audit, anti-fraud investigation, and regulatory reporting requirements. After the retention period, we anonymise or delete personal information unless applicable law requires longer retention. You have the right to request a data subject access request (DSAR) or data deletion request via our privacy policy contact form or in-app support. Response times are typically five to ten business days. We comply with applicable data-protection laws in supported jurisdictions and will honor valid legal requests from authorized authorities. For details on your rights, see our full privacy policy linked above.
Enquiries regarding legal compliance, terms of service interpretation, privacy concerns, or jurisdiction-specific questions should be directed to our compliance team via email or live chat through your pion138 account support options. Compliance enquiries are prioritised and typically answered within one to two business days. If your enquiry relates to a specific account issue or dispute, we recommend contacting our general support team first; if the issue remains unresolved after standard support interaction, you may escalate to the compliance team with a detailed summary of prior communications and supporting documentation.
For formal legal notices, regulatory investigations, subpoenas, government information requests, or court orders, please contact our legal department via registered mail to the address listed in our legal notice section. We will acknowledge receipt within five business days and provide a substantive response within ten business days, subject to legal counsel review and any applicable legal holds or protective orders. We may request additional details or clarification to process your enquiry fully and ensure we understand the scope and nature of your request. Complex matters may require additional time beyond the standard response windows noted above.
We at pion138 do not provide legal advisory services to users or the general public. We defer all jurisdictional compliance questions, regulatory interpretation, and local-law advice to qualified external legal counsel and official regulatory authorities. Users with concerns about the legality of our services in their jurisdiction should seek advice from a qualified attorney licensed to practice in their jurisdiction. Our support and compliance teams can clarify our operational practices and stated policies but cannot advise on whether our services are legal in your specific location or how local laws apply to your access and use of pion138.